DECA+ Business Management and Administration Practice Exam 2026 – All-in-One Guide to Guaranteed Success!

Question: 1 / 400

What is total quality management (TQM) primarily focused on?

Cost reduction strategies

Market expansion

Employee productivity

Continuous improvement and customer satisfaction

Total Quality Management (TQM) is primarily focused on continuous improvement and customer satisfaction. This approach emphasizes the importance of involving all members of an organization in enhancing processes, products, services, and the organizational culture in which they work. The ultimate goal of TQM is to achieve long-term success through customer satisfaction, which is based on consistently meeting or exceeding customer expectations.

TQM incorporates various principles, including the commitment to quality at every level, the use of systematic data to drive decisions, and an understanding that improving overall processes leads to increased efficiency and effectiveness. This methodology also fosters a culture that encourages proactive participation from employees, leading to innovation and sustained improvements over time, which is fundamentally aligned with enhancing customer experiences and outcomes.

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